Please click on a question to find the answer:

• WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES? ​

If you room was not occupied the night before, you may check in as early as 1:00pm.  If it was occupied, you are guaranteed a check-in time no later than 3:00 pm. 

Reception is open 24 hours.  However, if you expect to arrive very late at night, it is a good idea to inform the hotel in advance.  ​ 

​Check out is as 12:00pm.

• WHEN DO I HAVE TO PAY FOR MY HOTEL BILL?

An advance deposit may be required to confirm a reservation, depending upon timing or the choice of room. We are not set up to take credit cards, so deposits are made through PayPal (no account required) where the guest may use their credit card.  Guests booking from the Dominican Republic may deposit into our local bank account.

We prefer payment in cash (either Dominican Pesos, USD, or Euros) upon arrival, or within a day of arrival. Paying upfront is common practice in the DR for the many hotels that don’t take credit cards and thus cannot guarantee the payment with a card impression upon arrival.

If you have been offered a discounted rate based on a planned lengthy stay, payment upfront is a condition for the discount.

• CAN GUESTS BRING A PET?

Pets are not allowed.

• DO YOU HAVE 24-HOUR POWER IN THE HOTEL? ​​

Yes, we do.  We have an on-site backup generator in case of any outages from the utility company.

• IS YOUR INTERNET CONNECTION RELIABLE?

Our Internet connection is very reliable, and with our various access points we have good wi-fi signal coverage throughout the hotel.  

• WHERE CAN I WASH MY CLOTHES?

You can have your clothes washed at the Laundromat right across from Janet's supermarket.

• How can I get from Puerto Plata airport to  hotel ALEGRIA, and do you​ offer arranged airport pickup?

The taxi cab service at Puerto Plata airport is regulated and safe. The standard fare to Cabarete is US$35. Most taxi drivers will know where Hotel Alegría is located in Cabarete, but just in case you get one who is not sure, tell him to go to Janet’s Supermarket. We are between the supermarket and the beach. Given the reliability of the taxi service at the airport, we do not customarily make arranged pickups.

• MY FLIGHT COMES IN TO SANTIAGO, SANTO DOMINGO OR PUNTA CANA.   HOW SHOULD ​ I GET TO CABARETE?

A taxi cab from Santiago will cost you $100 US for the ride up to four people, $200 from Santo Domingo and $400 from Punta Cana (one way).  Alternatively, you can take a bus from the city (not the airport).  Buses are inexpensive and comfortable. Currently Metro and Caribe Tours (from Santo Domingo or Santiago) drop you off in Sosúa, a short taxi ride from Cabarete ($15 US).  Depending upon the arrival time of your flight, you may not be able to take a bus the same day you arrive. 

• Do I need a car in cabarete and do you have parking? 

Most people walk around Cabarete, or take a motoconcho (motorbike taxi) for about RD$25 (RD$50 at night). Finding parking on the main street can be a challenge, so even folks who arrive at the hotel by car generally leave the car parked until they leave Cabarete. Parking for hotel guests is available in front of the Hotel entrance, in sight of our 24-hour receptionists.

• WHERE IS THE CLOSEST ATM?

There is an ATM at the corner bank, BanReservas, and others in town.  During busy weekends, many ATMs run out of cash by Friday evening in the high season. ​  

• WHERE IS THE CLOSEST Grocery Store?

The largest supermarket in town, Janet's, is 1 block away.  Janet's opens 8:00am-8:00 pm Monday-Saturday, and 8:30am-1:00pm on Sundays.  

• HOW IS THE CRIME SITUATION? ​​

The most common crime affecting tourists, basically male tourists, is pickpocketing at night by overly friendly local girls. We do not recommend that you carry your passport but leave it in your room safe.  Do not carry too much cash with you. There are several ATMs in town. Very few large establishments accept credit cards.

• CAN YOU ARRANGE FOR WINDSURFING, KITESURFING OR SURFING LESSONS?

We can recommend several places where you can take lessons and rent equipment.  The closest one, ION Club at Carib Wind Plaza, is about 300 meters down the beach.